Best Western Plus Executive Residency Nashville Antioch
2.8 ★ average from 5 reviews
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Recent reviews
- ★★★★★
Great place. We had an issue our first night the 10th with the whole floor smelling of weed. Took it to the desk early in the morning and they reacted well to it. Not sure if the culprits were caught but the receptionist and guard did their best and cleaning crew made sure whole floor didn't smell anymore. We really appreciate that level of effort to keep their guests happy.
- ★★☆☆☆
Stayed at this hotel last year and absolutely loved it, the room we were in was at the back so there wasn't a lot of noise except for the occasional train, the room was perfect in size and cleanliness, but somewhere between then and our stay this year they had renovations and a staff change, the room we were in this year was alright, the bathroom remodel was pretty good with the walk in shower, but the rest of the room just smelled musty, the sheets smelled off, the TV's service kept turning off, and the ac unit barely worked and smelled like mildew and mold, we were also put on the front side where the highway is and it was loud and bothersome, I would come back if I had to but it's likely I'll never be back
- ★★★★★
Had a wonderful weekend stay in Nashville for my birthday getaway, thanks to my best friend booking this room for us. What stood out most was the strong security presence on-site — security regularly patrolled the property, which made us feel very safe and comfortable throughout our stay and gave us peace of mind about our vehicle. The front desk was also very informative and helpful throughout our stay. Overall, the experience was excellent, and we would definitely stay here again on our next trip to Nashville.
- ★☆☆☆☆
Doors opened and closed all night. Highway noise. Train noise. Cloud not sleep. Poor location with a truck park next door. Awful for resting.
- ★☆☆☆☆
Last Friday (April 24, 2026), after a grueling five-hour drive from Suwanee, GA, my family and I checked in late at night, hoping for a restful stay. Unfortunately, our experience at this Best Western was nothing short of a nightmare. Upon entering our third-floor room, we found the Smart TV network was disconnected. As I wanted to let my children enjoy a few minutes of television before bed, I immediately informed the reception. For the next hour and a half, I was met with blatant dishonesty. Two staff members—a white female employee followed by a Black female employee named Sandr*—repeatedly promised to come up and check the issue "immediately." Despite three follow-up visits to the lobby and a phone call, no one ever showed up. It became clear that the first staff member was simply waiting for her shift to end, while the second had no intention of helping us at all. When I finally confronted Sandr* about the long delay, her demeanor turned shockingly hostile. Instead of apologizing for the hour-long wait, she was incredibly rude, literally covering her ears with her hands and shouting "Listen, listen!" to drown out my voice. She refused to hear my concerns and looked at me with such aggression that I felt physically intimidated. As a frequent traveler, I felt this treatment was dismissive and potentially discriminatory. It seemed as though they assumed an Asian family would simply give up and go to sleep if they ignored us long enough. We were eventually moved to a room on the fourth floor, which was another disaster; the soundproofing was non-existent, and the highway noise was so loud it was impossible to sleep properly. This stay was characterized by broken promises, unprofessionalism, and a complete lack of basic human respect. This experience has completely tarnished my view of Best Western and Nashville as a whole. I expected professional hospitality, but instead, I was met with hostility. I will never return to this establishment.