Grand Hyatt San Antonio River Walk
4.5 ★ average from 5165 reviews
Modern hotel offering polished rooms, a steakhouse & a hip lounge, plus a gym & a rooftop pool.
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Recent reviews
- ★★★★★
Clean and convenient hotel for the Riverwalk and the Alamo
- ★★★★★
Kevin at valet was professional, courteous, and polite. It made my vacation stay better than what I expected. Management and everyone working there did a great job.
- ★★★★☆
We always stay at the Grand Hyatt when visiting San Antonio. We tried staying at another hotel one time and ended up canceling there to stay here instead. We always receive friendly service at the desk with the exception of this morning. The desk attendant seemed very annoyed that I was asking questions and impatient. That said, everyone has bad days and since we have never had that experience with anyone else at the Hyatt, I think it was a one off. We have an autistic son who has sensitivities to sound and bright lights so we were put on the 21st floor in an ADA room to accommodate him. The view is always stunning to see. Housekeeping was so nice and brought us the extra pillows and towels we requested within 15 minutes. They cleaned our room and even folded my son's blanket on the end of the bed. As for valet parking, I wish it was not so expensive to park at the hotel as a guest since we are already paying for all the amenities but I will say, Patrick and Luis have been the valet attendants at least one day out of every stay we have had and they are phenomenal. Patrick helped me clean up a small spill in my car before he even parked it. They are always very fast in getting our car to us and helping us unload. They are friendly and take a genuine interest in our lives and safe travels. Overall, this is a fantastic place to stay with the convenience of being able to walk around and explore the city. I do wish the pricing was a little more consistent and that I did not receive a bunch of miscellaneous charges upon check out that end up totaling an additional $150 usually. With that in mind, the pros outweigh the few small things and we will definitely be back.
- ★☆☆☆☆
Hyatt should take a page out of Marriott’s book. Charging $7.50 for a water bottle and providing zero complimentary water for the in-room coffee maker is ridiculous.