Hilton Garden Inn Washington DC/Georgetown Area
3.6 ★ average from 5 reviews
Polished lodging with a classic American bistro, a rooftop pool & a 24/7 fitness center.
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Recent reviews
- ★☆☆☆☆Jusna Perrin
I stayed here June 6-8 and was charged $238.86 for a second night I never consented to. At check-in, I confirmed a two-night stay, but my reservation was only booked for one night without my knowledge. When I went to the front desk to dispute the charge, the agent acknowledged, in front of two witnesses, that had I not asked, I could have walked out without anyone noticing. That means the hotel had no record of my room being occupied, yet still charged me for it. My keycard also remained active past my supposed checkout date. This is a safety issue the hotel has acknowledged and is currently investigating. Anyone could have accessed my room. When I escalated in writing, management denied any wrongdoing and refused a refund, citing occupancy their own staff could not verify. I have filed a dispute with my credit card provider and have documented correspondence to support my claim. I chose this hotel for the price. It was not worth it.
- ★★★★★Alena Koroleva
Wonderful hotel!! I was there on vacation with my friend during May. As soon as we came in, we noticed that it was very clean, and the lobby was very modern and spacious. We were greeted by friendly front desk and they checked us in quickly. They told us about the area and what places they recommend to visit near the hotel for activities and entertainment options. Our room was clean with comfortable beds and the AC was working good. I recommend this hotel for everyone's travels. We came from the Midwest, and we liked everything!
- ★★★★★方tianshu
The front desk staff, Sajica and Nikko, were really helpful during check in and took the time to answer many of my questions about Washington. They provided useful recommendations on nearby restaurants and markets, and clearly explained the amenities available at this hotel. Their advice helped me quickly get familiar with the city and made this business trip more easier. Andrew was also very helpful in the evening when I was looking for water and needed assistance.Thank you all for your excellent service.😀😀😀😀
- ★★★☆☆Robert Alloca (GreatZeus)
The rooms and beds were decent. The view sucks since it's surrounded by hotels, even the ritz next to it would be the same kind of view. There is no self parking, valet only and once you park you can't access your vehicle. The pool was not open and it is very small. It was the main reason we stayed there. It's about a 20-25minute walk but there are scooters to rent around the city. It's easy to miss the entrance to the garage and hotel. One of two elevators was out of service. I didn't mind but my family I was with did mind. There are apparently two hotels with similar names so make sure you have the right address.
- ★★★★☆Josephine Crawford
Katyce (sp?) at the front desk was so very pleasant and helpful. She made excellent recommendations for dining, helped with information for transportation around the city, and was super accommodating with check-in. We also had similar and exceptional help from all of the rest of the staff. The only complaint I would have is that the water pressure in the shower was a bit lacking, but the room was nicely appointed with a mini fridge, microwave, and pod coffee maker. Highly recommend staying here just based on the staff