Holiday Inn Express Baltimore at the Stadiums by IHG
3.0 ★ average from 5 reviews
Unassuming lodging with an outdoor pool & 24-hour gym, plus free local shuttle service & WiFi.
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Recent reviews
- ★☆☆☆☆Robert Linge
I made a reservation on 6/3/2026 for 1 night arriving 6/4. Problems arose and I cancelled it around 7AM on 6/4. Did not see their cancellation policy, my bad. They sent me an email saying the stay with taxes was $144.00. They billed my card $169.20. I would like an explanation for the discrepancy. It appears it would have been cheaper not to cancel. I made three calls to the corporate offices which were relayed to the hotel and was told they would get back to me in 48 hours. I made one call to them direct and was told a manager would get back to me. No response at all. This is as unprofessional as it gets. I would expect a lot better from the Holiday Inns. They responded immediately after I left this review and I called the next day. Their explanation is they charged me a cancellation fee of $25.20 on top of the price of the stay which was $144.00. Again I missed the fine print. It would have been cheaper not to cancel. It's a shame you have to leave a negative review to get their attention.
- ★★★★☆Michael Luebbe
Stayed here on a trip recently and it was decent. The rooms were clean and the staff was friendly at check in and check out. They mention a gated parking lot which isn't fully gated on all four sides which didn'take much sense to me. Not sure how secure that makes things but we didn't have any issues. Felt a little uncomfortable walking around the area at night so just use some caution. Also be prepared for a lot of train horns and sirens in the area.
- ★★★★☆Raegan Wilson
I stayed here for one night while in Baltimore for an Orioles game, and overall it was a solid experience. The hotel itself was very clean, and the room was tidy and comfortable. The location is the main reason we stayed here, being about a 20 minute walk to Oriole Park. We also appreciated how quiet everything was inside the building and the surroundings outside especially being next to a casino. That said, the check-in experience could have been better. The host was friendly, but the process felt a bit disorganized. She took phone calls during our check-in, which interrupted things, and at one point charged my credit card a $100 security deposit without clearly explaining it beforehand. I completely understand and expect a deposit, but a quick heads-up before running the charge would have made the interaction feel more professional. Overall, it’s a clean, well-located hotel that served its purpose well.
- ★☆☆☆☆Abigail Allen
My grandma was traveling from Virginia to New York and needed a place to rest for the night before continuing her trip the next day. I booked her a room at your hotel with my employee rate and called the hotel immediately after making the reservation. I told them my grandma would be the one checking in, to add her name to the reservation, and asked them to take my card off the reservation as she would be providing a card upon checkin that all charges and incidentals were to go to. They assured me these things were done. When my grandma went to check in, she called me and said they were not allowing her to check in without me being present. I learned that I used the wrong rate plan. Instead of using the IHG One Pass Friends Rate I used the regular IHG One Pass rate, which does require me to be present. I ended up booking her another room elsewhere because it was cheaper. I had my grandma verify that you guys would not charge me for the cancelation. They assured me I would not be charged. Later, I see a charge for $67.65 show up in my account. I called your hotel and they said the manager had already processed the refund, and that the charge had gone through automatically. The charge should not have gone through automatically, as they had verified earlier that day that they had taken my card off the reservation. I understand a card is required to hold the reservation, but I had called earlier, explained the situation, and was told it was taken care of. I work at a Holiday Inn Express in Upstate NY and this is not what I would expect from an IHG hotel. I spoke with two front desk agents throughout my experience and both were rude in their responses, and my grandma told me her conversation with the front desk was the same. The situation was not considered once. This is an elderly woman traveling alone with a child, worried about having a place to stay after a long drive. Even if the reservation had to be canceled, the least she should be able to expect is good customer service. The way this situation was handled was not up to IHG standard and I am very disappointed.
- ★★★★★so priceless
The front desk staff are excellent. At check in, there was a desk agent that was so sweet, I was convinced that she was made of sugar. What a refreshing experience. Upon check out, a man accompanied by a housekeeper, chatted me up as I began my departure process. Both were extremely nice people. Overall I'd say it was a great experience. The overall hotel was clean, as well as my room. I must say that the customer service was the highlight of my visit. When you have a staff that exercises stellar customer service, you can rest assured that if anything happens during your stay, they'd be happy to accommodate to make sure your visit is a decent one. Great employees at this hotel! They get 5☆