Holiday Inn Express & Suites Smithfield - Providence by IHG
3.8 ★ average from 5 reviews
Contemporary hotel with an indoor pool & a gym offering free breakfast, parking & WiFi.
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Recent reviews
- ★★★★★Christine Murphy
I booked a room block in 2025 for my son's May 2026 wedding. Unbeknownst to me at the time, the hotel was in ownership transition and there was some initial confusion but once the new management took over, things smoothed out. However, when a few wedding guests didn't receive the negotiated rate, management was very courteous and responsive. Mistakes happen but it's the hotel's response to making things right that defines its level of customer service. The service received was outstanding and I appreciate their level of care in "doing the right thing."
- ★★☆☆☆Laura Pulse
I hope this hotel knows how lucky they are to have Jocelyn! Her customer service is beyond excellent. We were disappointed in the rooms, but the extra care from Jocelyn made it worth our stay. Hotel needs to do something about the spiders and bugs as a whole. Owners should pay more attention to detail and cleanliness of there hotel. Their manager Jocelyn deserves a raise. Kathy was also pleasant to deal with. It’s too bad the hotel doesn’t reflect these two.
- ★★★★☆Lisa Ballantyne
We had a wonderful overnight stay at Holiday Inn Express in February 2026 to celebrate four children’s birthdays, and it was such a great experience for everyone! The kids absolutely love swimming, and the pool time was definitely the highlight of the trip. They had so much fun and didn’t want to get out! It made the birthday celebration extra special and memorable for them. The next morning, breakfast was delicious with plenty of options to choose from. There was something for everyone, and the dining room was spacious and comfortable, which made it easy for our group to sit together and enjoy the meal without feeling crowded. We especially want to recognize Kathy and Jocelyn at the front desk. They were incredibly helpful and truly excelled at customer service. While we were at the pool, Kathy even took the time to restock towels for guests and made sure we knew how to reach out if we needed anything. That level of attentiveness did not go unnoticed and was greatly appreciated. We were told that the new owners are planning upgrades to the rooms and investing back into the hotel, which will really enhance the overall aesthetics and marketing appeal. Even so, we were very pleased with our stay — our room was clean, comfortable, and just what we needed for a fun birthday getaway. Thank you to the team for helping make our celebration such a success. We look forward to staying again!
- ★★★★★Sara Schreiner
When I pulled up I wasn't sure. Let's just say it lacks curb appeal. We went in were created by super friendly staff. I mean they were so nice! The lobby was fine, dining area is nice and seems spacious. Hallways were dated. Rooms were lovely, a bit dated, but huge, well equipped. Plenty of bells and whistles (especially for the price). The entire hotel is spotless. The floors around the ice maker were remarkably clean (I don't know why that stood out, maybe bc usually tgey are filthy). Honestly, top to bottom this hotel was spotless. I was super happy we chose to stay here and feel like it being dated doesn't matter- they put the money into pleadant staff, excellent customer service, and top notch housekeeping! I would definitely come back!
- ★★★☆☆Ben Therrien
No hot water multiple days in a row. Extremely rude staff. Guy at front desk talked to me while looking at his phone. Did not care there wasn’t any hot water for the guests. They start cleaning rooms at 9 am even though checkout is at 11. Because of this don’t be surprised when they start vacuuming above your room when you are trying to sleep. Only plus of this place is the location. I did update my review following a response from hotel management. I am appreciative of the communication and on the final day of my stay it was quiet and we had hot water.