Omni Providence Hotel

Hours

fri

Open 24 hours

mon

Open 24 hours

sat

Open 24 hours

sun

Open 24 hours

thu

Open 24 hours

tue

Open 24 hours

wed

Open 24 hours

Photos

Recent reviews

• ★★★★★Christine Daly7/5/2026

  Right from the valet service to check-in to the restaurant staff, everyone was so kind and friendly. We were surprised our room was ready early and we got placed in a corner room. We had an amazing view of all fireworks going on around us! Will definitely be back!

• ★☆☆☆☆RAW LVOE5/29/2026

  I had one of the worst hotel experiences of my life at the Omni Providence, which was particularly disappointing given that this is supposed to be one of the best hotels in the city. The problems started immediately with the valet service. On one occasion, I was running late and the valet was nowhere to be found. After waiting, I had to ask the front desk receptionist to call him so I could retrieve my vehicle. The restaurant was equally disappointing. The food quality was poor and far below what I would expect from a hotel of this caliber. The condition of the room was unacceptable. Housekeeping standards were extremely poor, and the room felt worn, neglected, and frankly more like a dump than a premium hotel accommodation. The most frustrating experience occurred on my second day. Before leaving, I called guest services and specifically requested that housekeeping clean my room. I also stopped by the front desk on my way out and personally reminded the receptionist. After returning from a long day, I was shocked to find that my room had not been serviced at all. I then had to wait in the hallway while housekeeping finally cleaned the room. To make matters worse, I requested that hotel management and the General Manager contact me regarding these issues. I was told my concerns would be escalated. Since it was Memorial Day weekend, I assumed I would hear from someone shortly afterward. However, despite my request for a call or email as soon as possible, no one ever followed up. Poor service, poor housekeeping, poor food, and a complete lack of management accountability. I would not stay here again and cannot recommend this hotel.

• ★★★★★Aisha Ford5/6/2026

  I attended a conference at the hotel and genuinely enjoyed my stay. The customer service is EXCELLENT! I was pleasantly and consistently impressed by the staff and their responsiveness - from the front desk to the cleaning crew - everyone was professional, hospitable, and accommodating. I would highly recommend this hotel. It was reasonable and well worth it. Next time I am in Rhode Island, I will stay at this Omni. I appreciate you all!

• ★★★★☆Steve White4/30/2026

  Very nice hotel, was there for a food show stayed just one night. Room was clean and comfortable, nice view of capital building, was on 21st floor. Staff was friendly, restaurant food was average, had an onion soup with good flavor. But so salty I couldn't finish it. And I love salt. Front desk staff very friendly and helpful. Hotel is connected to a large mall with a sky bridge, which is very convenient. And is walking distance to many shops and restaurants. I would totally stay again.

• ★★★★★Anon2/25/2026

  Had a great overnight stay in an emergency where our house lost heat during the blizzard and needed somewhere to sleep for the night. Staff was amazing and accommodating, letting us stay until 1 where checkout is usually at 11. The room was incredibly clean, sheets/blankets were clean, and bathroom was clean. Rooms have bath tub/shower combo.