Providence Marriott Downtown
3.0 ★ average from 5 reviews
Downtown lodging with a spa & an indoor/outdoor pool, plus an American eatery & a laid-back lounge.
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Recent reviews
- ★☆☆☆☆SA
I rarely leave negative reviews, but this was by far the worst experience I've ever had at a Marriott. We stayed for 4 nights over the Fourth of July weekend during record-breaking heat. The first red flag was the elevator—it was dirty, scratched up, and so run-down that I genuinely thought it was the service elevator. When we entered our room, the air conditioning was completely off. The room was hot, humid, and musty despite the triple-digit temperatures outside. Throughout our stay, the AC constantly cycled off, causing the room to fluctuate from the 70° we set it to well into the 80s, making it difficult to get a good night's sleep. After our first night, we returned to find our room hadn't been cleaned. Only then were we told housekeeping is provided every other day—a policy that was never mentioned before or during check-in. We requested service for the following day, and the front desk assured us it would be done. It never happened. We repeated this request three more times, and despite staff taking down our information and promising the room would be cleaned, housekeeping never entered our room once during our entire stay. To top it off, the lobby was consistently dirty, with snack wrappers, empty soda bottles, and alcohol containers left sitting around. This property is badly in need of maintenance, better communication, and management that follows through on basic guest service. I was genuinely relieved to check out.
- ★★★☆☆Nicholas Lee
The hotel has a really nice atmosphere and the staff is friendly and accommodating. The rooms are comfortable, but I found them a bit dated and the bathroom could use some renovation. Overall, a decent stay with room for improvement.
- ★☆☆☆☆Adam K.
Sold a suite that couldn't be delivered, then ignored. April 2026. I stayed on April 18, 2026, with my family. I had reserved and paid for a King Suite. On arrival, after a 30-minute check-in with a single front desk associate handling the lobby alone, I was sent to the assigned room. The floor was lined with stacked boxes — at least one obstructing a fire extinguisher and narrowing the hallway egress. The room itself had construction debris on the floor and no curtains on any of the windows. The front desk acknowledged that the room was not in a condition suitable for occupancy. Despite the property knowing this in advance, no one had contacted me before arrival. The options presented at the desk were to initiate a cancellation through the booking platform myself, with a 10-business-day approval window and no guarantee of refund, or to accept a smaller, lower-category room at the same King Suite rate I had paid. With a family already on site and a two-hour drive home, I accepted the lesser room. No rate adjustment, no parking comp, no financial consideration. The only mitigation was breakfast vouchers; the buffet was not something we were comfortable eating. The hallway of the floor we were placed on had a strong urine odor, and an unleashed dog was loose near the elevator. Four written complaints to the General Manager over 11 days received no response of any kind. The matter was escalated to Marriott Bonvoy Customer Care, then to Elite Services. After full review, Marriott declined any direct remedy and directed me to pursue Expedia. The property's account of the stay, as relayed back through Customer Care, contained several factual inaccuracies that I had to correct in writing. I would not stay here again and would not recommend the property. The issues described above are not standard service hiccups — they are basic safety and accommodation failures, made worse by a complete absence of follow-up. Would recommend looking elsewhere in Providence.
- ★★★★★Debra Ehrlich
The service at the Providence Marriott downtown was excellent. I would like to give special praise to our shuttle driver, Joan, who was superb. She is knowledgeable, friendly and goes out of her way to make your rides enjoyable. She is well informed and took us to all the places we wanted to go with background information. I would also like to give praise to Telle at the front desk who went beyond and above the call of duty to get us rooms and to allow us to stay in our room for a prolonged period of time. All in all the service was fantastic. Five stars to the providence Marriott downtown.
- ★★★★★Matthew Barker
I needed a room, last minute on a Wednesday evening. Ryan and Kat were so nice and extremely helpful. My room was exquisite. Check out was a breeze. I forgot the name, of the lovely person that bid me farewell. I want to go back right away. Thank you so much. Ryan and Kat, should be gifted lunch, from whoever is in charge. 🌈