Residence Inn by Marriott Charlotte Uptown
3.8 ★ average from 10 reviews
Contemporary all-suite hotel with a fitness center, plus free breakfast & a casual restaurant/bar.
Location
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Recent reviews
- ★★★★☆
Great location for events in Charlotte
- ★☆☆☆☆
Filthy hotel with staffed with dismissive, rude staff. A masterclass of nasty incompetence.
- ★★★★☆
We booked this hotel based on its location close to the stadium. The front desk staff were great. We got checked in and went to our room. As soon as we opened the door we noticed some missing carpet and exposed carpet nails. We thought that was unsafe especially if we had kids, but it was just me and my husband so we decided we will just step over it. We hate to complain. As I’m unpacking our things and putting them into the bathroom, I noticed a piece of broken glass. So I picked it up and got to looking around. I found more broken glass and someone’s contact lens on the floor. My husband went to the front desk with the glass in hand. The staff there were very apologetic and offered to switch us rooms. Housekeeping showed up before we were able to gather our things, but retreated to the end of the hall until we left the floor. The next room we were moved to was completely fine and clean. Regardless of the first room not being swept or not, we should have never been put into that room with the exposed carpet nails. Especially having to pay over $900 for 2 nights.
- ★★★☆☆
Clean and comfortable but dated. Service was great!
- ★★★★★
This visit added to my more than five years of membership in the Marriott Bonvoy program. As with previous stays at Marriott hotels, I didn't regret my membership. Everything about the hotel met my expectations. This, of course, only enhanced my overall positive impression of my first visit to Charlotte, NC. The excellent service was complemented by stunning sunset views over Charlotte.
- ★☆☆☆☆
The head over housekeeping ( Joan ) completely ruined our trip. I asked her a question and she ignored me and I reiterated my question and her response back was extremely rude. I’m beyond disgusted with this individual and their behavior. Location and breakfast is nice.
- ★★★★★
Friendly people, clean rooms, good food. What else do ya need 😜
- ★★★★★
I loved this location from the moment I entered the room. It's a studio setting with tall fridge, microwave, dishes, drinking glasses, sofa, counter top stools to eat at the counter. My room had a single king bed. The only thing that this hotel is that it's on the 14th floor and shares a space with AC hotel which is on the 5th floor. They also share the amenities like gym with them. They do offer parking. Great stay. I have no complaints. Spacious bathroom alot of counter top space. Roomy shower. Plenty of mirrors and lighting. The cost was worth it. Would book again. It's also in the downtown/u ptown area near train, bus, epic center, spectrum stadium and alot of restaurants all walking distance. The front door was missing a price of the door sweeper that keep outside things from entering the room.
- ★★★★★
I've had the pleasure of staying here, a 2nd time now, at this hotel. Both times, service was immaculate, attendants were always super friendly both times. They offer free hot breakfast in the mornings and parking on site. You do have to pay the parking in the parking deck for a fee. The cleanliness was wonderful, it always smells so nice when you enter the building. Ladies at the bar was also very sweet on our 2nd visit here. If you are in town for an event, consider staying here you want be disappointed, thanks for having us!
- ★★★★★
I almost didn't stay here because of the negative reviews on Google and Marriott's site. I'm so glad I ignored them! Kiya (who checked us in and out) was EXCELLENT. We arrived about 1:30PM. Kiya greeted me with a beautiful smile. As I figured, the room was not ready yet since the hotel was full. She estimated around an hour's wait, then offered the ground floor areas to comfortably wait in and also explained procedures for parking on the hotel side in the parking garage until check-in. That was nice as we could walk around without carting our luggage with us. When we returned at 2:30, the room was ready. Kiya shared information on the restaurant/bar hours, internet access, the parking placard, directions to the elevator, to let her know if we needed anything and thanked me for being a Bonvoy member. We loved our spacious king suite (special rate booked through Bonvoy member phone reservations) especially the large bathroom and walk-in shower. All areas were well lit. We found the living area TV inoperative. There were several dangling cords in the back. When I reported this to Kiya, she had maintenance to our room immediately! It was as we suspected. Previous guest apparently disconnected to hook up their game sets. The location of the hotel is excellent for baseball and football with the Charlotte Knights Truist Ballpark (photos 3 & 4 -- hotel faces 1st base) across the street on one side and Carolina Panthers stadium on the other side (photos 5 & 6). The streets in the area are treelined. The only negative was out of the hotel's control and also on several reviews are the street noises during the night. It sounded like cars were drag racing in the multi-level parking lot across from the hotel. It happened twice well into the night. Kiya made a note of this on checkout and Guest Services Manager Lakisha Pitts followed up with me.